What We Do

When embarking on transformational change you will need to partner with highly experienced delivery change professionals to support you along the journey. At NOW Consultancy, we are dedicated to help you deliver change and transformation of your business. We build strong relationships with you and your teams, to understand your vision, your customers and your culture to help you shape your change plans and get the results you planned for.

Customer

Customer Journey Mapping

Loyalty Programmes

Customer Experience Improvement

Data Analysis & Insights

Worked with the board directors to gain clarity on a customer led programme to achieve a new strategy that focuses on customer satisfaction.

Launched a new website to improve the customer experience when booking a holiday. Offering customers more choice and flexibility whilst booking.

Process

Business Process Analysis

Productivity Improvement

Target Operating Models

Supply Chain Transformation

Led a portfolio of programmes to drive growth in the sector. Managing key programmes to win new accounts and improve retail category targets.

Transformed a HR department from a manual paper way of working to a digitalised recruitment process to deliver substantial time and cost savings.

People

Organisation Structure

Cultural Change

Learning & Development

Leadership Coaching

Delivered a new rostering system to enable efficiencies across the business. Helping the teams to manage budgets and accuracy of shift control.

Implemented a new HR operating model to enable efficiencies in the recruitment process. The team now have more quality time to spend with candidates.

Systems

Digital Transformation

E-Commerce

IT Operating Model

System Integration

Delivered a recruitment, onboarding and learning system to enable substantial cost savings, candidate quality improvements and accurate reporting to ensure compliance across the HR function.

Managed the delivery of three new brand websites with cloud technology, allowing the business to react quicker to serve their customers’ needs and offering the customer more choice within the booking window.

Implemented a new rostering system to enable the business to accurately manage shift control, reducing errors and delivering payroll savings.

Who We Work With

Our expertise comes from delivering change across multiple industries such as retail, leisure and the public sector. We have had the pleasure of working with the following brands.

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Olga of Now Consultancy, worked with us at NBrown for 18 months and in this time added value in a number of areas as we continue on our digital transformation. Her approach to managing change focuses on collaboration with key stakeholders and drives accountability towards the delivery plan to get results. Olga has always added a different perspective and challenges thinking to enable our decision making. All this allied to high energy, positivity and a great sense of humour too.

Andy Haywood
CIO

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Olga from NOW Consultancy worked with our board of directors to scope and design a customer led programme plan to achieve our targets. She brought clarity to setting the objectives and facilitated a collaborative approach with all the stakeholders. She set the governance process up to allow us to focus and prioritise against key decision making.

Angela Spindler
Chair / CEO

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I worked with Olga of Now Consultancy on a business critical project, the aim of which was to ensure that the business achieved a key license. Olga impressed me with her clear strategic approach to project management and the manner in which she engaged stakeholders throughout the business. Her driven and pragmatic approach assisted us to achieved our goals and meet timescales.

Lisa Middleton
Head of Compliance

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NOW Consultancy led a portfolio of business change programmes for Hallmark Cards. Olga is a commercial leader who is able to understand the strategic direction of the business and then apply pragmatic workable solutions which are aligned with that. She builds strong constructive relationships at all levels and she has the ability to take people with her as a result. If embarking on a complex change programme Olga and the team at NOW Consultancy is who you would want by your side.

Anne Shiels
Global HR Director

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I worked with Olga from NOW Consultancy on a project of corporate importance for both Hallmark and a partner retailer, the aim of which was to deliver a platform for growth for both parties. Olga impressed me with her excellent approach to the management of the project as well as engaging all stakeholders across the two businesses, particularly at a senior level. In a business where business change is new, Now Consultancy provide clarity of what was needed and put clear plans and measurements in place that are still in use and have shaped the way Hallmark manages business change.

Pippa Rowe
Head of Trading

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NOW Consultancy had a large part to play in the successful implementation of Rotaready at Warner Leisure Hotels, which was delivered on time and on budget. Their support expedited the roll-out across all of Warner Leisure’s 13 properties, and the additional facilitation and support ensured the teams on the ground had full confidence from day one. NOW Consultancy were influential in collating and streamlining the additional changes to Warner Leisure’s business processes and with bringing together the stakeholders for the integration with payroll. Throughout the implementation, NOW Consultancy have been consistently effective, timely and professional and we very much hope to have the chance to work together in the near future.

Jamie Cullen
Founder

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My own experience of working with Olga at Now Consultancy is extremely positive. When leading complex projects that encounter many potential barriers to success, Olga has the capability and vision to simplify and problem solve while ensuring all stakeholders are aligned and have a clear picture of their own accountability and deliverables. Olga’s natural ability to interact and manage people when partnered with Now Consultancy’s proven governance approach is always a recipe for success.

Luke Hicks
Account Director

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My experience of working with Olga from NOW Consultancy, whilst at Dreams was excellent. She quickly demonstrated her retail acumen and leadership skills by engaging very closely with the main board, understanding the challenges and priorities across the business. Olga has the ability to enable change that is robust and for the long term success of the business.

Paul Owen
Retail Director

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We, as most UK companies, were struggling with the current skills gap and needed to find external resource to deliver our transformation programme. Now Consultancy stepped in and consistently presented high quality experienced individuals for a variety of programme and change management roles. Everyone we hired was able to step in and immediately start adding value to their programme. This meant we could deliver against our set outcomes and satisfy the needs of the key stakeholders.

Dave Bulman
CIO

Our Team

Our highly skilled change professionals provide you with expert analysis and guidance throughout your transformational journey. With a hands on approach, we coach and motivate your in-house resources and key stakeholders, ensuring a robust delivery plan is built and your desired outcomes achieved.

 

NOW Consultancy founder Olga Wormald, has worked with some of the biggest names in the UK, including ASDA, Morrisons, Tescos, Hallmark Cards and easyJet.

We begin by listening. Getting to know your teams and your customers so that we can understand all about your business. This is key to successfully navigating and facilitating the direction of change you want to take. Not everything needs to change. Protecting business as usual activity is imperative to positively managing the change plan. Change is constant so you can’t deliver changes and then walk away. Monitoring, measuring and sharing learnings at each stage will contribute to a sustainable outcome and ensure your original case for change has been realised.

NOW Consultancy has a reputation for delivering a service in change management and strategy implementation. Our strong client base is built from past encounters with major organisations which is constantly evolving via referrals and introductions. We have a large network of experienced associate consultants to call upon to fulfil a project, help to boost the offering and inspire client confidence.

We are dedicated to help you manage change and transformation of your business. We build strong relationships with you and your teams, to understand your vision, your customers and your culture to help you shape your change plans and get you the results you planned for.

JOIN US

Address

NOW Consultancy Ltd.
1 Aire Street
Leeds LS1 4PR

Email

hello@now-consultancy.co.uk

We are always excited to work with new partners on delivering change and transformation. If you are a company about to embark on a new strategy or a journey to improve the way you serve your customers, get in touch and say hello and we will offer you guidance and support to get the outcomes you desire.